FAQ

1. What is the structure of your cabinets?

All our cabinets are made of solid wood doors with plywood cabinet boxes, No particleboards anywhere inside the cabinets.

 

2. How should I purchase?

If you are a Designer or contractor and know what is needed, then you can go to link (Dealer) to order directly.
If you need our designer to help you build your kitchen, go to then link (DIY Design), and follow the steps. Our designer will provide you with the idea for your kitchen plan and budget. You will have your new kitchen on a scheduled plan and scheduled date! 

 

3. How soon can I get receive the cabinets?

We have a big warehouse that stores thousands of cabinets. That’s why we have the ability for immediate supply. As long as our service representative has confirmed the inventory, you can expect your cabinets to be ready in:

1 day for pick-up in boxes
3-5 days for pick-up assembled
10 days for installed project

 

4. What is the quality standard of our products?

It is easy to check the quality of our cabinets. We have showrooms in Richmond, Coquitlam, North Vancouver and Langley. What you see is what you get. For stone products, the shading and variation of stone cannot be exactly the same as the sample in showroom. If you are concerned about this, you can go to our Richmond warehouse to check your slab before we cut it. After that, claims and returns of stone products will not be accepted due to natural flaws and shading.

 

5. What is the policy for exchange/return order?

Because we have a large inventory for our cabinets, if mistakes happen, don’t worry, it can be solved in a short time.

For items picked-up in boxes, the customers need to check the quantity of the items. If problems in quality are found after opening the packages, the customers can bring it back to our warehouse to return and exchange at no extra charge (All return/exchange items need to be in original packages. Products which are damaged/ assembled/ installed by customers are not qualified to be exchanged or refunded. )
For the assembled items, customers need to check the quality of the products upon picking up. After that, products which are damaged are not qualified to be exchanged or refunded; Products with no damage can be exchanged or refunded by charging 20% restocking fee.
We provide 1 year warranty for our products.

 

6. Do your cabinets come with a warranty?

Vancouver Cabinets warrantiesits cabinetry to be free of defects in material or workmanship for a period of one year.

This warranty does not cover the natural aging or darkening of wood color, the inherent growth characteristics of, or variation in wood. Some replacement parts are subject to availability, and may differ from those originally supplied. This warranty does not apply to products or parts purchased without a finish. This warranty does not cover wear and tear, damage or defects caused by misuse, abuse, negligence, alteration, non-residential use, or improper installation, storage, or handling.

To the extent permitted by law, this warranty does not cover special, incidental or consequential damages (such as labor expenses in uninstalling or installing any material or parts) whether arising out of breach of warranty, breach of contract, tort, or otherwise. Some provinces do not allow the exclusion or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

 

7. Do I need to pick my cabinets or appliances first?

Selection of appliances goes hand in hand with the design process. In order to avoid unnecessary changes once your design is finalized it is wise to identify the appliances you’ll be using early on. Your designer may offer an alternate recommendation if a particular choice is not suited to your design.

 

8. Do you install the cabinets too?

Installation of your cabinetry forms an integral part of the overall success of the project. We highly believe our trained professionals are a part of the “product” we’re supplying. The cost of the installation is typically included in the final quotation. The amount will vary of course with the complexity of the design, quantity of cabinets, etc.

 

9. Should I install my floor or my cabinets first?

We recommend most flooring materials are best installed prior to the cabinetry; however, some types such as laminate may require installation to take place afterwards. One should always verify which is best for your particular product.

 

10. What you need to do to prepare your site

If renovating, remove old cabinets, pre-wire, plumbing, patch walls and paint.
Install new floor and protect it with cardboard of felt paper.

Make sure room is empty including removal of appliances to an adjacent room.
Clear the access way for our delivery team’s arrival from the driveway right to the room we will be working in. The cabinets are bulky so pictures on the wall are at risk too.

Have templates or specs for sinks, faucets, appliances on site for our installers to work with. 

 

11. What Are RTA Cabinets?

RTA cabinets – also known as ready-to-assemble cabinets – are kitchen cabinets that come to you already prepared to install in your kitchen. Unlike standard cabinets that require someone to drill holes and add latches and knobs or pulls, RTA cabinets already come with the hardware you need and the holes drilled. The only catch is that someone will still need to piece them together. The good news, however, is that if you consider yourself to be handy then you could do the work yourself.

 

12. Do RTA Cabinets Still Offer Quality?

Some homeowners wonder if RTA cabinets will offer the quality that is available from standard or custom cabinets. The answer is yes. Just because their ready-to-assemble doesn’t mean that they aren’t quality kitchen cabinets. In fact, they are made of the same great hardwood as those made to order. Even better, they come with a beautiful stain or paint applied which saves you work down the line. The good news is that plenty of manufacturers ensure that the quality of their wood is not lost on the lowered price of their beautiful cabinets. So if you’re interested in getting your hands on some inexpensive kitchen cabinets that still offer the quality you’ll find with custom manufacturers then it may be time to see if RTA kitchen cabinets are what you need.

 

13. What is laminate?

Plastic laminate is made from layers of paper that are first impregnated with resin and then bonded together under pressure and high temperature-forming a thin, rigid sheet. Branded manufacturers of laminate such as Formica, Arborite, Wilsonart, Pionite, and Nevamar are glued to a wood substrate typically for countertops. At Vancouver Cabinets, we carry an assortment of over 200 stock colours and textures. We are sure that you will find a colour best suited from our selection, but you can custom order sheets as the assortment runs into the thousands.

 

14. Is one finish better than the other in regards to laminate?

There is no one “best” finish in regards to durability of laminate finishes. At Vancouver Cabinet, we can help you assess the differences from matte, gloss, and specialty textures. A particular finish may wear better depending on the level of usage. All laminates are vulnerable to chips, excessive heat, cracks, and scratches when not properly cared for.

 

15. Can I repair a damaged laminate countertop?

Laminate is a thin material and requires proper maintenance. Unfortunately chips, burns, cracks, and scratches cannot be repaired and a replacement countertop is recommended.

 

16. What is engineered stone?

Engineered stone is a quartz product. Quartz is one of the hardest minerals in the world. Pure quartz is combined with pigments and resins to create slabs that are non-porous, strong, and rival the beauty of quarry stones.

 

17. Can I put hot things on stone or quartz?

Generally, stone and quartz are very heat resistant, but it depends on “how hot” of an object. A tea kettle or a hot dish out of the microwave is typically not a threat but a 450°C pot from the oven can cause damage. It is always better to be safe rather than sorry, so we recommend the use of a hot pad.

 

18. Will granite or quartz chip?

Under normal use it is unlikely that your granite or quartz countertop will chip. Obviously, the edges are more susceptible to chipping than the middle of the surface, and if struck with enough force (e.g., a heavy pot) a chip can occur. Such occurrences are not covered by any manufacturing warranty but are usually repairable, depending on the size of the chip.

 

19. Will my quartz countertop be seamless?

Quartz is manufactured and installed just like granite, so if a seam is required it will not be as seamless as solid surface countertops are. We do our best to avoid the use of seams whenever possible, but when necessary our seams are consistently among the best in the industry.

 

20. Will quartz products vary in color?

Quartz countertops are composed of 93% natural quartz. Variation in the natural stone (quartz) color, pattern, size, shape, and shade are inherent and unique characteristics to be expected with quartz products.

 

21. How long will it take for my countertop to be made?

Depending on the type of countertop, production times will vary. The average production time runs seven to twelve working days. If you have ordered a custom colour in laminate, solid surface, or quartz, be advised that ordering in a non-stock colour will add to the normal stock lead time. Please speak to a showroom representative for lead times on specific materials.

 

22. Do I have to hire a contractor for my installation?

No you do not have to. Vancouver Cabinets offers a full service expert installation team to ensure that your new countertop is installed correctly and on time.

 

23. How long does a countertop installation last?

Installation times vary greatly depending on the type of material, layout of the job, and levelness of the cabinets. On average, a solid surface installation will last three to four hours and a stone or quartz job will last four to five hours.

 

24. Will the countertop installation be noisy/messy/smelly?

Yes, yes, and yes. While we take the utmost care while installing your countertops, there are loud tools required to complete the job. We have dust collection systems but no installation process is 100% dust free. You may want to drape or cover areas to contain the dust to the construction area. We will leave the job-site in “broom swept” condition. Additionally, chemicals are often used in the installation process. Epoxies and other glues can have a strong odor but are not a health concern with an open window.